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Real-World AIOps: Examples and Benefits

If you’re reading this, perhaps you’re trying to figure out if Artificial Intelligence for IT Operations (AIOps) could help your company, or maybe you’re just brushing up on the latest IT lingo with a black coffee or latte in your hand.

composition image of a man working on a computer and the AI world

AIOps: Going Beyond the Buzzword

Short for Artificial Intelligence for IT Operations, AIOps uses artificial intelligence (AI) and machine learning (ML) to automate and optimize IT processes.

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How AIOps Works: Tame Big Data and Get to the Crux of the Matter

Can you think of any truly utopian sci-fi movies about Artificial Intelligence (AI)? Even lighter-hearted ones can’t resist the sci-fi trope of AI going rogue. A recently released film, The Creator, is a beautifully shot example of the typical dystopian AI tale — likely hoping to capitalize on society’s recent stress over the dramatic advances in AI. 

AI microchip on computer motherboard

The Big Deal About AIOps

How do you feel when you hear the term Artificial Intelligence (AI)? Excited? Anxious? Afraid? Suspicious? Were you an early adopter of ChatGPT,

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Simplify Your Talent Search with IT Staffing

Companies are complex. Large organizations must rely on the collective knowledge of their employees. Technology, while it can streamline and simplify many things, also adds to this complexity. 

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Navigating the Remote IT Talent Pool

Remote work empowers both employees and their organizations. A recent Cisco study found remote or hybrid work improved employee performance, work-life balance, and mental and physical health — with 77.9% reporting it has enhanced their overall well-being. When no longer confined to office locations, employers have a greatly expanded talent pool to pick from. 

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Effective Teams: Greater Than the Sum of Their Parts

As a Chief Human Resources Officer (CHRO), I am keenly aware that part of my purview is ensuring remote work processes promote productivity and employee collaboration because teams that work well together can only benefit a business. And these benefits often include better employee engagement, sharper problem-solving, and overall business resilience.

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Partnership Pays Dividends for Our Customers

For over 25 years, Intel and Compucom have partnered to deliver IT solutions for enterprise organizations while focusing on the needs of the evolving workforce; these days, the unique needs of hybrid workers are top-of-mind.

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Desktop as a Service: Freedom and Flexibility for Your Workforce

Optimizing technology for your hybrid workforce is like transforming from a caterpillar to a butterfly. Progressing to modern workplace technology is akin to developing wings; it empowers your workforce with the freedom to work productively from anywhere.

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Building Trust Through Partnerships

Trust is like glass. It is fragile, easily broken, and almost impossible to put back together once shattered. The same is true of business partnerships. But if built right and handled with care, partnerships can be highly beneficial, robust, and long-lasting. 

Compucom - Press Release

‘With Flying Colors’: Compucom Passes ISO Audits with Zero Blemishes

FORT MILL, SC, July 11, 2023 - In its efforts to be an environmental, sustainability and governance (ESG) leader in the IT industry, Compucom again easily passed two key audits of its Advance Configuration Center in Paulsboro, NJ. The company has been recertified for both the ISO 9001 Quality Management and ISO 14001 Environmental Management systems.

Compucom Blog - Effective DEX Prioritizes Users

Effective DEX Prioritizes Users

Good Digital Employee Experience (DEX) is more than a “nice to have” that will help retain and attract talent; it underpins many top business initiatives. Consider the priority of many businesses today: resilience — the ability “to deal with adversity, to withstand shock, and to adapt fast.”  

Compucom Blog - 5 Ways Endpoint Analytics Enhance Employee Experience

5 Ways Endpoint Analytics Enhance Employee Experience

With hybrid work becoming the norm and workplaces more complex, good technology plays an even more significant role in employee productivity. At Compucom, we would add that so does accurately measuring, analyzing, and managing technology’s impact on employee effectiveness and satisfaction.

Compucom Blog - Avoid Digital Transformation Pitfalls with Device as a Service (DaaS)

Avoid Digital Transformation Pitfalls with Device as a Service (DaaS)

Off the top of your head, which corporations do you consider disruptors? Uber, Tesla, Domino’s Pizza, and Netflix? These are just some of the biggest, and it’s no coincidence that each of these market giants counts digital transformation as a prime factor in their dominance.

Compucom Blog - The Role of Support

Digital Employee Experience: The Role of Support

Previously, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how effective management through data gathering and analytics can help to create the ideal hybrid workplace for your employees.

Compucom Blog - The Role of Technology

Digital Employee Experience: The Role of Technology

In our previous blog, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how effective management through data gathering and analytics can help to create the ideal hybrid workplace for your employees.

Compucom Blog - Digital Experience Management What it is Why it matters

Digital Experience Management: What it is, Why it Matters

No matter where we go or what we do, in the real world or online, the anticipation and expectation of a good experience are what draw us. Every day, with the swipe of a finger, access to all the world’s knowledge and the experiences of others drive our decision-making, thoughts, and actions in both our work and personal lives.

Compucom Blog - Your IT Infrastructure 7 Critical Questions

Your IT Infrastructure: 7 Critical Questions

Your IT infrastructure has never been more critical to your company’s success. Combining the right hardware, software, people, and processes for an infrastructure that enables communication, creates efficiencies, protects data, and optimizes the user experience is a tall order, often falling to an already overburdened IT department. 

Compucom Blog - Unified Endpoint Management and Why it Matters for the Enterprise

Unified Endpoint Management and Why it Matters for the Enterprise

Hybrid and remote work models are not going away. While there’s been a push to return to the office this year, and the average city office occupancy rates are over 50% for the first time since the pandemic, the Wall Street Journal reports those numbers have now stalled.

Compucom Blog - EX Technology and the Watermelon Effect

EX, Technology, and the Watermelon Effect

Customer Experience (CX) is a hot topic issue, and rightly so. But are you taking care of your “first customers,” your employees, with the same care, commitment, and focus you give to your customers?

Compucom Blog - The 4 Keys to Remote Work er Productivity

The 4 Keys to Remote Worker Productivity

Understanding and Optimizing the Remote Work Experience for Your Employees How Did We Get Here? A few years ago, having a job that allowed work from anywhere and the chance of a healthy work-life balance did not seem realistic. Long-term remote work wasn’t even a possibility, as we lacked the right technology to enable an effective distributed workplace; not to …

Compucom - Press Release

Compucom’s Expertise Cultivating Hybrid Digital Work Experiences Debuts in National Broadcasts

Corporate profile video airs as part of Viewpoint Project hosted by Dennis Quaid FORT MILL, SC, April 25, 2023 — Compucom, a leading IT managed services and technology provider, debuted its national profile piece on public broadcast stations nationwide this month. Post pandemic, the overall employee digital work experience has taken center stage. The segments highlight the importance technology and …

Compucom Blog - Managed IT Services for Healthcare An Effective Prescription

Managed IT Services for Healthcare: An Effective Prescription

In our recent healthcare blog series, we’ve discussed several benefits Managed Service Providers (MSPs) can bring to providers, including improving operational efficiency, boosting cybersecurity posture, and providing better technology experiences to ease pressure on workers.

Compucom Blog - 3 Ways Technology Can Ease Pressure on Healthcare Workers

3 Ways Technology Can Ease Pressure on Healthcare Workers

With the urgency of current healthcare worker shortages, strategies for attracting and retaining top talent are front of mind for organizational leaders. This puts Employee Experience (EX) — the employee’s overall impression of an organization based on all the interactions they have from onboarding to offboarding — in the spotlight.

Compucom Blog - Device Services and Wi-Fi 6E for Healthcare Providers

Device Services and Wi-Fi 6E for Healthcare Providers

With good patient experience linked to higher profitability for healthcare providers, you don’t want to walk by a hospital staffer dealing with a patient and hear them say, “Sorry to make you wait, the system is slow” or “Bear with me; my laptop is having issues today.”

Compucom Blog - Healthcare Cybersecurity

Healthcare Cybersecurity

With the high rate of cyberattacks in the healthcare industry expected to continue, it’s more a question of when a provider will be attacked than if. During January 2023 alone, 30 breach cases for healthcare providers were investigated by the U.S. Department of Health and Human Services Office for Civil Rights.

Compucom News - Matt Olson Rejoins Compucom as Chief Operations Officer

Matt Olson Rejoins Compucom as Chief Operations Officer

Former Compucom VP returns to where he launched IT career FORT MILL, SC (April 10, 2023) – Compucom, a leading managed IT services provider, announced Matt Olson will rejoin the company where he started his IT career as its Chief Operations Officer. Olson spent more than two decades at Compucom, leading service sales and operations during its historically best years. …

Compucom Blog - Hot Topics from CIO's FutureIT Dallas Conference

Hot Topics from CIO’s FutureIT Dallas Conference

This year’s FutureIT in Dallas on March 29 was an immersive one-day event for CIOs and other technology leaders focused on the latest in AI, digital automation, security, and employee experience. Compucom was there, with our product management director, Troy Baldwin, presenting on “Transforming the Digital Workplace Experience for the Hybrid Work Environment.”

Compucom Blog - Companies Reimagine the Employee Experience with Managed Services

Companies Reimagine the Employee Experience with Managed Services

For companies across industries, worker expectations have grown exponentially. Many who enjoy the flexibility of remote and hybrid work expect seamless technology and tools. Meanwhile, their peers in-office also expect efficient technology, processes, and support.

Compucom News - Among the Elite 150 of CRN’s 2023 MSP 500

Compucom Among the Elite 150 of CRN’s 2023 MSP 500

FORT MILL, SC, February 13, 2023 — CRN, a leading media outlet from The Channel Company, recently announced Compucom among the Elite 150 on its Managed Service Provider (MSP) 500 list. The CRN Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel. …

Compucom Blog - Experience Technology Support

Experience, Technology, Support

Just like when well-meaning sweethearts fall short of understanding what their partner needs to “feel the love,” your enterprise could be missing the boat when it comes to understanding the right actions to keep your best and brightest.

Compucom News - Digital Workspace Service Leader Quadrant

Compucom Named Digital Workplace Services Leader in Quadrant Knowledge Solutions SPARK Matrix

FORT MILL, SC, February 1, 2023 — Compucom, a leading IT managed services provider, was named a Leader in the SPARK Matrix in Digital Workplace Services report created by Quadrant Knowledge Solutions. The report on the SPARK Matrix in Digital Workplace Services placed Compucom among the leaders due primarily to the fact the company enables end users’ productivity and engagement …

Compucom Blog - NRF 2023 4 Takeaways from Retail's Biggest Show

NRF 2023: 4 Takeaways from Retail’s Biggest Show

The National Retail Federation’s annual convention drew its largest crowd in recent years, with thousands of retail executives flocking to New York in search of the tech investments needed to drive sustainable growth in this precarious economic time.