ISG-Compucom Podcast Series Addresses Digital Workplace Experience as Enterprise Competitive Advantage

ISG-Compucom Podcast Series Addresses Digital Workplace Experience as Enterprise Competitive Advantage

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FORT MILL, SC, May 10, 2023 – Compucom, a leading IT-managed services and technologies provider, announced its four-part podcast series “Employee Experience Measurement and Challenges” with industry analyst firm ISG that addresses the advent and evolution of experience management in the post-Covid hybrid digital workplace.

Rai explains ISG has established a process and solution that measures employee experience under four broad categories, namely, technology, support, process, and individual experience.

  • The technology aspect ensures that what employees use to access their workplace is always on, uninterrupted and accessible, irrespective of the device, network, and location.
  • Support involves the service desk and IT support functions that directly interact with employees to resolve their IT issues. Experience in this aspect is highly influenced using automation, AI technologies and other approaches to provide a high level of user satisfaction and empowerment for overall improved efficiency.
  • The process aspect measures experience with business process improvement and efficiency working with increased use of communication and collaboration solutions.
  • The individual category measures experience that enhances an employee’s own digital dexterity and their well-being.

Heather Lockhart, Compucom CMO, indicated the podcast series sets the stage to introduce a new experience management tool for enterprises.

Heather Lockhart, Compucom CMO

About Compucom

Compucom has 6,500 dedicated professionals, manages more than 9 million devices globally and serves enterprise clients in the United States and Canada. Compucom provides end-to-end managed workplace services, infrastructure modernization and digital consulting to enable the digital workplace for enterprise and mid-market companies.

###

Contact

Compucom - Gene King

Gene King, APR
Communications & Analyst Relations


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ISG-Compucom Podcast Series Addresses Digital Workplace Experience as Enterprise Competitive Advantage

FORT MILL, SC, May 10, 2023 – Compucom, a leading IT-managed services and technologies provider, announced its four-part podcast series “Employee Experience Measurement and Challenges” with industry analyst firm ISG that addresses the advent and evolution of experience management in the post-Covid hybrid digital workplace.

Rai explains ISG has established a process and solution that measures employee experience under four broad categories, namely, technology, support, process, and individual experience.

  • The technology aspect ensures that what employees use to access their workplace is always on, uninterrupted and accessible, irrespective of the device, network, and location.
  • Support involves the service desk and IT support functions that directly interact with employees to resolve their IT issues. Experience in this aspect is highly influenced using automation, AI technologies and other approaches to provide a high level of user satisfaction and empowerment for overall improved efficiency.
  • The process aspect measures experience with business process improvement and efficiency working with increased use of communication and collaboration solutions.
  • The individual category measures experience that enhances an employee’s own digital dexterity and their well-being.

Heather Lockhart, Compucom CMO, indicated the podcast series sets the stage to introduce a new experience management tool for enterprises.

Heather Lockhart, Compucom CMO

About Compucom

Compucom has 6,500 dedicated professionals, manages more than 9 million devices globally and serves enterprise clients in the United States and Canada. Compucom provides end-to-end managed workplace services, infrastructure modernization and digital consulting to enable the digital workplace for enterprise and mid-market companies.

###

Contact

Compucom - Gene King

Gene King, APR
Communications & Analyst Relations


Share:

Back to Blog

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