How AIOps Works: Continually Smarter & More Effective IT Operations

How AIOps Works: Continually Smarter & More Effective IT Operations

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Greg Druffel, Managing Solution Architect

Greg Druffel • Managing Solution Architect

  • Sorting through overwhelming infrastructure data from many sources
  • Ever-present and escalating cyber threats
  • An ongoing shortage of IT talent 

Successful AIOps Hinge on Integrating the Right Toolsets 

  1. Data ingestion from across IT domains
  2. Analysis, correlation, and recommendations 
  3. Fixing the issue (through automated and/or human intervention) and proactive remediation

In this blog, we’ll take a closer look at the final part of the process in an advanced AIOps implementation: fixing the issue.  

Enable Your IT Teams with Automated Remediation and Better Insights

It’s possible for AIOps implementations only to provide monitoring and make recommendations, but this fails to realize its full benefits. A more sophisticated implementation includes the capability for automated responses through an execution engine.

This provides some key advantages:

  • AIOps tools can use historical data to improve automated remediation over time, growing more effective the longer the tools are in place.

This doesn’t mean handing over complete control for incident response. Policies can be set to configure how AIOps tools respond in various scenarios. For example, adjustments to specific infrastructure components, such as a critical server, could require review and approval from a human engineer. 

A well-integrated AIOps platform can help with these challenges by:  

  • Determining a model of normal operating parameters for a system and then monitoring for anomalies. Anomalies can then either alert the right IT operators so they can work to resolve an issue before it happens or trigger an automation, for example, starting other instances of an in-demand application during predicted spikes in use.
  • Creating an accurate topology that provides real-time insight into the state of critical systems and services so IT teams can focus on innovation rather than just responding to the everyday problems inherent to complex IT operations. 

Get Strategic About IT Operations 

In this blog and the last, we’ve looked at how AIOps can help you cut through the noise created by overwhelming amounts of data and alerts so you can get to the crux of IT operations issues and solve them proactively. 

Next, we’ll finish our series by showing how an experienced provider like Compucom can help you go beyond the buzzword to a truly effective implementation and hear some real-world success stories. 

In this series:


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How AIOps Works: Continually Smarter & More Effective IT Operations

Greg Druffel, Managing Solution Architect

Greg Druffel • Managing Solution Architect

  • Sorting through overwhelming infrastructure data from many sources
  • Ever-present and escalating cyber threats
  • An ongoing shortage of IT talent 

Successful AIOps Hinge on Integrating the Right Toolsets 

  1. Data ingestion from across IT domains
  2. Analysis, correlation, and recommendations 
  3. Fixing the issue (through automated and/or human intervention) and proactive remediation

In this blog, we’ll take a closer look at the final part of the process in an advanced AIOps implementation: fixing the issue.  

Enable Your IT Teams with Automated Remediation and Better Insights

It’s possible for AIOps implementations only to provide monitoring and make recommendations, but this fails to realize its full benefits. A more sophisticated implementation includes the capability for automated responses through an execution engine.

This provides some key advantages:

  • AIOps tools can use historical data to improve automated remediation over time, growing more effective the longer the tools are in place.

This doesn’t mean handing over complete control for incident response. Policies can be set to configure how AIOps tools respond in various scenarios. For example, adjustments to specific infrastructure components, such as a critical server, could require review and approval from a human engineer. 

A well-integrated AIOps platform can help with these challenges by:  

  • Determining a model of normal operating parameters for a system and then monitoring for anomalies. Anomalies can then either alert the right IT operators so they can work to resolve an issue before it happens or trigger an automation, for example, starting other instances of an in-demand application during predicted spikes in use.
  • Creating an accurate topology that provides real-time insight into the state of critical systems and services so IT teams can focus on innovation rather than just responding to the everyday problems inherent to complex IT operations. 

Get Strategic About IT Operations 

In this blog and the last, we’ve looked at how AIOps can help you cut through the noise created by overwhelming amounts of data and alerts so you can get to the crux of IT operations issues and solve them proactively. 

Next, we’ll finish our series by showing how an experienced provider like Compucom can help you go beyond the buzzword to a truly effective implementation and hear some real-world success stories. 

In this series:


Share:

Back to Blog

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