If you’re reading this, perhaps you’re trying to figure out if Artificial Intelligence for IT Operations (AIOps) could help your company, or maybe you’re just brushing up on the latest IT lingo with a black coffee or latte in your hand.
AIOps: Going Beyond the Buzzword
Short for Artificial Intelligence for IT Operations, AIOps uses artificial intelligence (AI) and machine learning (ML) to automate and optimize IT processes.
How AIOps Works: Continually Smarter & More Effective IT Operations
You don’t see much about Artificial Intelligence for IT Operations (AIOps) in today’s headlines. News about AI leans toward its more controversial capabilities to create content and (creepy) “art.” And the world wonders, is this what we want from AI?
How AIOps Works: Tame Big Data and Get to the Crux of the Matter
Can you think of any truly utopian sci-fi movies about Artificial Intelligence (AI)? Even lighter-hearted ones can’t resist the sci-fi trope of AI going rogue. A recently released film, The Creator, is a beautifully shot example of the typical dystopian AI tale — likely hoping to capitalize on society’s recent stress over the dramatic advances in AI.
The Big Deal About AIOps
How do you feel when you hear the term Artificial Intelligence (AI)? Excited? Anxious? Afraid? Suspicious? Were you an early adopter of ChatGPT,
There’s More to IT Hardware Procurement Than Getting the Best Deal
At first blush, a company looking to update their network hardware or refresh a fleet of laptops might just task their procurement team (if they have one) with pricing out the best deals, perhaps having them go directly to the original equipment manufacturer (OEM).
Protect Your Brand: Don’t Let eWaste Become Your Achilles Heel
Every year, organizations discard millions of tons of outdated equipment. If not handled correctly, your old devices could become a security Achilles heel, damaging your reputation and your brand.
Apple in the Workplace: A Partner Perspective
For some time now, Apple has been making inroads into enterprise organizations. In fact, the use of Apple devices in the enterprise segment has grown by 68% in recent years.
Simplify Your Talent Search with IT Staffing
Companies are complex. Large organizations must rely on the collective knowledge of their employees. Technology, while it can streamline and simplify many things, also adds to this complexity.
Sale or No Sale: 9 Benefits MSPs Bring to Retail CX
Remember the last time you called your electric company, filed an insurance claim, or bought something online? Maybe you took a trip with a new airline or went to a different restaurant.
Navigating the Remote IT Talent Pool
Remote work empowers both employees and their organizations. A recent Cisco study found remote or hybrid work improved employee performance, work-life balance, and mental and physical health — with 77.9% reporting it has enhanced their overall well-being. When no longer confined to office locations, employers have a greatly expanded talent pool to pick from.
Effective Teams: Greater Than the Sum of Their Parts
As a Chief Human Resources Officer (CHRO), I am keenly aware that part of my purview is ensuring remote work processes promote productivity and employee collaboration because teams that work well together can only benefit a business. And these benefits often include better employee engagement, sharper problem-solving, and overall business resilience.
Partnership Pays Dividends for Our Customers
For over 25 years, Intel and Compucom have partnered to deliver IT solutions for enterprise organizations while focusing on the needs of the evolving workforce; these days, the unique needs of hybrid workers are top-of-mind.
Desktop as a Service: Freedom and Flexibility for Your Workforce
Optimizing technology for your hybrid workforce is like transforming from a caterpillar to a butterfly. Progressing to modern workplace technology is akin to developing wings; it empowers your workforce with the freedom to work productively from anywhere.
Building Trust Through Partnerships
Trust is like glass. It is fragile, easily broken, and almost impossible to put back together once shattered. The same is true of business partnerships. But if built right and handled with care, partnerships can be highly beneficial, robust, and long-lasting.
‘With Flying Colors’: Compucom Passes ISO Audits with Zero Blemishes
FORT MILL, SC, July 11, 2023 - In its efforts to be an environmental, sustainability and governance (ESG) leader in the IT industry, Compucom again easily passed two key audits of its Advance Configuration Center in Paulsboro, NJ. The company has been recertified for both the ISO 9001 Quality Management and ISO 14001 Environmental Management systems.
Effective DEX Prioritizes Users
Good Digital Employee Experience (DEX) is more than a “nice to have” that will help retain and attract talent; it underpins many top business initiatives. Consider the priority of many businesses today: resilience — the ability “to deal with adversity, to withstand shock, and to adapt fast.”
5 Ways Endpoint Analytics Enhance Employee Experience
With hybrid work becoming the norm and workplaces more complex, good technology plays an even more significant role in employee productivity. At Compucom, we would add that so does accurately measuring, analyzing, and managing technology’s impact on employee effectiveness and satisfaction.
Avoid Digital Transformation Pitfalls with Device as a Service (DaaS)
Off the top of your head, which corporations do you consider disruptors? Uber, Tesla, Domino’s Pizza, and Netflix? These are just some of the biggest, and it’s no coincidence that each of these market giants counts digital transformation as a prime factor in their dominance.
Digital Employee Experience: The Role of Support
Previously, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how effective management through data gathering and analytics can help to create the ideal hybrid workplace for your employees.
Digital Employee Experience: The Role of Technology
In our previous blog, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how effective management through data gathering and analytics can help to create the ideal hybrid workplace for your employees.
Compucom Combines Analytics and Actionable Insight, Defines Digital Employee Experience with Newly Launched Service
FORT MILL, SC, June 13, 2023 – The move to remote and hybrid work accelerated the need to have the right technology and support in place for employees to ensure a productive workforce. It also placed the digital employee experience center stage as a critical element of employee retention and satisfaction.
Digital Experience Management: What it is, Why it Matters
No matter where we go or what we do, in the real world or online, the anticipation and expectation of a good experience are what draw us. Every day, with the swipe of a finger, access to all the world’s knowledge and the experiences of others drive our decision-making, thoughts, and actions in both our work and personal lives.
Scott Ward Returns to Compucom, Named Chief Business Officer
FORT MILL, SC, June 5, 2023 – Compucom, a leading IT-managed services and technologies provider, announced Scott Ward will rejoin the company as its Chief Business Officer leading partner alliances and professional services.
Your IT Infrastructure: 7 Critical Questions
Your IT infrastructure has never been more critical to your company’s success. Combining the right hardware, software, people, and processes for an infrastructure that enables communication, creates efficiencies, protects data, and optimizes the user experience is a tall order, often falling to an already overburdened IT department.
Unified Endpoint Management and Why it Matters for the Enterprise
Hybrid and remote work models are not going away. While there’s been a push to return to the office this year, and the average city office occupancy rates are over 50% for the first time since the pandemic, the Wall Street Journal reports those numbers have now stalled.
Global Tensions, Chips, and the Supply Chain: How an MSP Can Help
In April, China once again conducted military exercises off the coast of Taiwan, causing Asia-Pacific tensions to move up the list of potential geopolitical supply chain issues to keep an eye on.
Compucom Opens Onsite Service Desk to Serve CAMH Clinicians and Staff
Compucom, a leading managed IT services and technology provider which recently ranked #6 of the top 100 IT solutions providers in Canada by IT World Canada, a leading print and digital IT industry publisher, opened a first-of-its-kind IT service desk for Canada’s largest mental health hospital.
ISG-Compucom Podcast Series Addresses Digital Workplace Experience as Enterprise Competitive Advantage
Compucom, a leading IT-managed services and technologies provider, announced its four-part podcast series “Employee Experience Measurement and Challenges” with industry analyst firm ISG that addresses the advent and evolution of experience management in the post-Covid hybrid digital workplace.
EX, Technology, and the Watermelon Effect
Customer Experience (CX) is a hot topic issue, and rightly so. But are you taking care of your “first customers,” your employees, with the same care, commitment, and focus you give to your customers?
The 4 Keys to Remote Worker Productivity
Understanding and Optimizing the Remote Work Experience for Your Employees How Did We Get Here? A few years ago, having a job that allowed work from anywhere and the chance of a healthy work-life balance did not seem realistic. Long-term remote work wasn’t even a possibility, as we lacked the right technology to enable an effective distributed workplace; not to …
Save Money and More with Device as a Service
To say the last few years have taught business leaders to expect the unexpected is an understatement.
Compucom Honors Lenovo as 2023 Top Partner of the Year
Compucom, a leading IT-managed services and technologies provider, announced a series of partner awards at its annual conference. Lenovo earned Compucom’s Top Partner Award for 2023, as HPE, AMD, Intel, Apple, Dell, Cisco and HPI also received specific awards of distinction.
Understanding Healthcare Providers’ Biggest IT Concerns
As managed service providers (MSPs), we know how hospitals and healthcare providers can save money and improve service by outsourcing specific IT functions.
Compucom’s Expertise Cultivating Hybrid Digital Work Experiences Debuts in National Broadcasts
Corporate profile video airs as part of Viewpoint Project hosted by Dennis Quaid FORT MILL, SC, April 25, 2023 — Compucom, a leading IT managed services and technology provider, debuted its national profile piece on public broadcast stations nationwide this month. Post pandemic, the overall employee digital work experience has taken center stage. The segments highlight the importance technology and …
Managed IT Services for Healthcare: An Effective Prescription
In our recent healthcare blog series, we’ve discussed several benefits Managed Service Providers (MSPs) can bring to providers, including improving operational efficiency, boosting cybersecurity posture, and providing better technology experiences to ease pressure on workers.
3 Ways Technology Can Ease Pressure on Healthcare Workers
With the urgency of current healthcare worker shortages, strategies for attracting and retaining top talent are front of mind for organizational leaders. This puts Employee Experience (EX) — the employee’s overall impression of an organization based on all the interactions they have from onboarding to offboarding — in the spotlight.
Device Services and Wi-Fi 6E for Healthcare Providers
With good patient experience linked to higher profitability for healthcare providers, you don’t want to walk by a hospital staffer dealing with a patient and hear them say, “Sorry to make you wait, the system is slow” or “Bear with me; my laptop is having issues today.”
Healthcare Cybersecurity
With the high rate of cyberattacks in the healthcare industry expected to continue, it’s more a question of when a provider will be attacked than if. During January 2023 alone, 30 breach cases for healthcare providers were investigated by the U.S. Department of Health and Human Services Office for Civil Rights.
Matt Olson Rejoins Compucom as Chief Operations Officer
Former Compucom VP returns to where he launched IT career FORT MILL, SC (April 10, 2023) – Compucom, a leading managed IT services provider, announced Matt Olson will rejoin the company where he started his IT career as its Chief Operations Officer. Olson spent more than two decades at Compucom, leading service sales and operations during its historically best years. …
A Reliable MSP: The Remedy Healthcare Providers Need
With tough times in healthcare expected to continue, a Managed Service Provider (MSP), can be your greatest ally for improving employee and patient experience and reaching new levels of IT efficiency.
Hot Topics from CIO’s FutureIT Dallas Conference
This year’s FutureIT in Dallas on March 29 was an immersive one-day event for CIOs and other technology leaders focused on the latest in AI, digital automation, security, and employee experience. Compucom was there, with our product management director, Troy Baldwin, presenting on “Transforming the Digital Workplace Experience for the Hybrid Work Environment.”
Compucom Leverages Intel 13th Gen vPro Technology to Advance the Hybrid Digital Workplace for Enterprises
FORT MILL, SC, March 23, 2023 — Compucom, a leading IT managed services provider, today announced it will leverage the Intel vPro platform based on 13th Gen Intel Core processors to create exceptional enterprise employee user experiences no matter if the employee works at corporate offices, in the field, or from home. In 2022, according to McKinsey, 58% of Americans …
Companies Reimagine the Employee Experience with Managed Services
For companies across industries, worker expectations have grown exponentially. Many who enjoy the flexibility of remote and hybrid work expect seamless technology and tools. Meanwhile, their peers in-office also expect efficient technology, processes, and support.
Compucom Among the Elite 150 of CRN’s 2023 MSP 500
FORT MILL, SC, February 13, 2023 — CRN, a leading media outlet from The Channel Company, recently announced Compucom among the Elite 150 on its Managed Service Provider (MSP) 500 list. The CRN Managed Service Provider 500 list recognizes the top technology providers and consultants whose forward-thinking approach to providing managed services is changing the landscape of the IT channel. …
Experience, Technology, Support
Just like when well-meaning sweethearts fall short of understanding what their partner needs to “feel the love,” your enterprise could be missing the boat when it comes to understanding the right actions to keep your best and brightest.
6 Do and Don’ts to Show More IT Appreciation
With IT so much more in the spotlight the past couple of years, tech pros say they are feeling the love – and the strain.
Poor Technology Experiences Have Serious Consequences
Bad tech is just bad business. Like a slow drip that erodes a mountain, frequent but annoying tech snags eventually add up while wearing down your employee experience (EX).
Compucom Named Digital Workplace Services Leader in Quadrant Knowledge Solutions SPARK Matrix
FORT MILL, SC, February 1, 2023 — Compucom, a leading IT managed services provider, was named a Leader in the SPARK Matrix in Digital Workplace Services report created by Quadrant Knowledge Solutions. The report on the SPARK Matrix in Digital Workplace Services placed Compucom among the leaders due primarily to the fact the company enables end users’ productivity and engagement …
NRF 2023: 4 Takeaways from Retail’s Biggest Show
The National Retail Federation’s annual convention drew its largest crowd in recent years, with thousands of retail executives flocking to New York in search of the tech investments needed to drive sustainable growth in this precarious economic time.
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