If you’re reading this, perhaps you’re trying to figure out if Artificial Intelligence for IT Operations (AIOps) could help your company, or maybe you’re just brushing up on the latest IT lingo with a black coffee or latte in your hand.
AIOps: Going Beyond the Buzzword
Short for Artificial Intelligence for IT Operations, AIOps uses artificial intelligence (AI) and machine learning (ML) to automate and optimize IT processes.
How AIOps Works: Continually Smarter & More Effective IT Operations
You don’t see much about Artificial Intelligence for IT Operations (AIOps) in today’s headlines. News about AI leans toward its more controversial capabilities to create content and (creepy) “art.” And the world wonders, is this what we want from AI?
How AIOps Works: Tame Big Data and Get to the Crux of the Matter
Can you think of any truly utopian sci-fi movies about Artificial Intelligence (AI)? Even lighter-hearted ones can’t resist the sci-fi trope of AI going rogue. A recently released film, The Creator, is a beautifully shot example of the typical dystopian AI tale — likely hoping to capitalize on society’s recent stress over the dramatic advances in AI.
The Big Deal About AIOps
How do you feel when you hear the term Artificial Intelligence (AI)? Excited? Anxious? Afraid? Suspicious? Were you an early adopter of ChatGPT,
There’s More to IT Hardware Procurement Than Getting the Best Deal
At first blush, a company looking to update their network hardware or refresh a fleet of laptops might just task their procurement team (if they have one) with pricing out the best deals, perhaps having them go directly to the original equipment manufacturer (OEM).
Protect Your Brand: Don’t Let eWaste Become Your Achilles Heel
Every year, organizations discard millions of tons of outdated equipment. If not handled correctly, your old devices could become a security Achilles heel, damaging your reputation and your brand.
Apple in the Workplace: A Partner Perspective
For some time now, Apple has been making inroads into enterprise organizations. In fact, the use of Apple devices in the enterprise segment has grown by 68% in recent years.
Simplify Your Talent Search with IT Staffing
Companies are complex. Large organizations must rely on the collective knowledge of their employees. Technology, while it can streamline and simplify many things, also adds to this complexity.
Sale or No Sale: 9 Benefits MSPs Bring to Retail CX
Remember the last time you called your electric company, filed an insurance claim, or bought something online? Maybe you took a trip with a new airline or went to a different restaurant.
Navigating the Remote IT Talent Pool
Remote work empowers both employees and their organizations. A recent Cisco study found remote or hybrid work improved employee performance, work-life balance, and mental and physical health — with 77.9% reporting it has enhanced their overall well-being. When no longer confined to office locations, employers have a greatly expanded talent pool to pick from.
Effective Teams: Greater Than the Sum of Their Parts
As a Chief Human Resources Officer (CHRO), I am keenly aware that part of my purview is ensuring remote work processes promote productivity and employee collaboration because teams that work well together can only benefit a business. And these benefits often include better employee engagement, sharper problem-solving, and overall business resilience.
Partnership Pays Dividends for Our Customers
For over 25 years, Intel and Compucom have partnered to deliver IT solutions for enterprise organizations while focusing on the needs of the evolving workforce; these days, the unique needs of hybrid workers are top-of-mind.
Desktop as a Service: Freedom and Flexibility for Your Workforce
Optimizing technology for your hybrid workforce is like transforming from a caterpillar to a butterfly. Progressing to modern workplace technology is akin to developing wings; it empowers your workforce with the freedom to work productively from anywhere.
Building Trust Through Partnerships
Trust is like glass. It is fragile, easily broken, and almost impossible to put back together once shattered. The same is true of business partnerships. But if built right and handled with care, partnerships can be highly beneficial, robust, and long-lasting.
Effective DEX Prioritizes Users
Good Digital Employee Experience (DEX) is more than a “nice to have” that will help retain and attract talent; it underpins many top business initiatives. Consider the priority of many businesses today: resilience — the ability “to deal with adversity, to withstand shock, and to adapt fast.”
5 Ways Endpoint Analytics Enhance Employee Experience
With hybrid work becoming the norm and workplaces more complex, good technology plays an even more significant role in employee productivity. At Compucom, we would add that so does accurately measuring, analyzing, and managing technology’s impact on employee effectiveness and satisfaction.
Avoid Digital Transformation Pitfalls with Device as a Service (DaaS)
Off the top of your head, which corporations do you consider disruptors? Uber, Tesla, Domino’s Pizza, and Netflix? These are just some of the biggest, and it’s no coincidence that each of these market giants counts digital transformation as a prime factor in their dominance.
Measuring and Improving DEX with Digital Experience Management
As we conclude this blog series on Digital Employee Experience (DEX) and Digital Experience Management (XM), we’ll look at how to measure experience in order to discover areas for improvement to overall employee sentiment across an organization.
Digital Employee Experience: The Role of Support
Previously, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how effective management through data gathering and analytics can help to create the ideal hybrid workplace for your employees.
Digital Employee Experience: The Role of Technology
In our previous blog, we introduced the four dimensions of Digital Experience Management (XM) that Compucom has identified and how effective management through data gathering and analytics can help to create the ideal hybrid workplace for your employees.
Digital Experience Management: What it is, Why it Matters
No matter where we go or what we do, in the real world or online, the anticipation and expectation of a good experience are what draw us. Every day, with the swipe of a finger, access to all the world’s knowledge and the experiences of others drive our decision-making, thoughts, and actions in both our work and personal lives.
Your IT Infrastructure: 7 Critical Questions
Your IT infrastructure has never been more critical to your company’s success. Combining the right hardware, software, people, and processes for an infrastructure that enables communication, creates efficiencies, protects data, and optimizes the user experience is a tall order, often falling to an already overburdened IT department.
Unified Endpoint Management and Why it Matters for the Enterprise
Hybrid and remote work models are not going away. While there’s been a push to return to the office this year, and the average city office occupancy rates are over 50% for the first time since the pandemic, the Wall Street Journal reports those numbers have now stalled.
Global Tensions, Chips, and the Supply Chain: How an MSP Can Help
In April, China once again conducted military exercises off the coast of Taiwan, causing Asia-Pacific tensions to move up the list of potential geopolitical supply chain issues to keep an eye on.
EX, Technology, and the Watermelon Effect
Customer Experience (CX) is a hot topic issue, and rightly so. But are you taking care of your “first customers,” your employees, with the same care, commitment, and focus you give to your customers?
The 4 Keys to Remote Worker Productivity
Understanding and Optimizing the Remote Work Experience for Your Employees How Did We Get Here? A few years ago, having a job that allowed work from anywhere and the chance of a healthy work-life balance did not seem realistic. Long-term remote work wasn’t even a possibility, as we lacked the right technology to enable an effective distributed workplace; not to …
Save Money and More with Device as a Service
To say the last few years have taught business leaders to expect the unexpected is an understatement.
Understanding Healthcare Providers’ Biggest IT Concerns
As managed service providers (MSPs), we know how hospitals and healthcare providers can save money and improve service by outsourcing specific IT functions.
Managed IT Services for Healthcare: An Effective Prescription
In our recent healthcare blog series, we’ve discussed several benefits Managed Service Providers (MSPs) can bring to providers, including improving operational efficiency, boosting cybersecurity posture, and providing better technology experiences to ease pressure on workers.
3 Ways Technology Can Ease Pressure on Healthcare Workers
With the urgency of current healthcare worker shortages, strategies for attracting and retaining top talent are front of mind for organizational leaders. This puts Employee Experience (EX) — the employee’s overall impression of an organization based on all the interactions they have from onboarding to offboarding — in the spotlight.
Device Services and Wi-Fi 6E for Healthcare Providers
With good patient experience linked to higher profitability for healthcare providers, you don’t want to walk by a hospital staffer dealing with a patient and hear them say, “Sorry to make you wait, the system is slow” or “Bear with me; my laptop is having issues today.”
Healthcare Cybersecurity
With the high rate of cyberattacks in the healthcare industry expected to continue, it’s more a question of when a provider will be attacked than if. During January 2023 alone, 30 breach cases for healthcare providers were investigated by the U.S. Department of Health and Human Services Office for Civil Rights.
A Reliable MSP: The Remedy Healthcare Providers Need
With tough times in healthcare expected to continue, a Managed Service Provider (MSP), can be your greatest ally for improving employee and patient experience and reaching new levels of IT efficiency.
Hot Topics from CIO’s FutureIT Dallas Conference
This year’s FutureIT in Dallas on March 29 was an immersive one-day event for CIOs and other technology leaders focused on the latest in AI, digital automation, security, and employee experience. Compucom was there, with our product management director, Troy Baldwin, presenting on “Transforming the Digital Workplace Experience for the Hybrid Work Environment.”
Companies Reimagine the Employee Experience with Managed Services
For companies across industries, worker expectations have grown exponentially. Many who enjoy the flexibility of remote and hybrid work expect seamless technology and tools. Meanwhile, their peers in-office also expect efficient technology, processes, and support.
Experience, Technology, Support
Just like when well-meaning sweethearts fall short of understanding what their partner needs to “feel the love,” your enterprise could be missing the boat when it comes to understanding the right actions to keep your best and brightest.
6 Do and Don’ts to Show More IT Appreciation
With IT so much more in the spotlight the past couple of years, tech pros say they are feeling the love – and the strain.
Poor Technology Experiences Have Serious Consequences
Bad tech is just bad business. Like a slow drip that erodes a mountain, frequent but annoying tech snags eventually add up while wearing down your employee experience (EX).
NRF 2023: 4 Takeaways from Retail’s Biggest Show
The National Retail Federation’s annual convention drew its largest crowd in recent years, with thousands of retail executives flocking to New York in search of the tech investments needed to drive sustainable growth in this precarious economic time.
In the Battle for Talent, Better Tech Wins
In the battle for talent in the hybrid workplace there is one thing that can set your company apart – the digital employee experience. Attracting and retaining employees isn’t just an HR thing — IT plays a significant role, too.
Experience Matters Everywhere
Remote work is sticking around. Workplace flexibility keeps gaining steam.
What about the many businesses that rely on in-person operations?
Enterprises “Flex” Their Muscles
Hybrid. Flex. Remote-friendly. Whatever you call it, study after study shows that employees prefer flexible work.
With reports piling up about the positive impact on productivity, staffing and overall employee happiness, C-suite leaders and tech managers are now embracing more flexible “return to office” plans.
Remote Work is Here to Stay
We’ve moved past the idea of remote work as a temporary solution to work during the pandemic.
Now most of us recognize “work from anywhere” for what it is: a great way for employees to get the work/life balance they crave, a boon for the overall employee experience and the cost of doing business today.
Hybrid Employees Spend a Shocking Amount on Tech for Work
To compensate for frustrating tech problems, our recent survey revealed the average enterprise worker is personally spending hundreds on technology needed for the job — that is, if they’re not quitting first.
The 3 Biggest Retail Modernization Myths, Debunked and Explained
The retail revolution was well underway before the pandemic threw us all a curve ball. Technology changed the way consumers interact with brands and has empowered them in ways we could have only imagined just a few short years ago.
Click & Collect is Here to Stay: Retailers Embrace Automated Tech
Automation is changing the in-store experience for the better, and some tech firms predict it will be an $8.4 billion industry by 2030.
Today’s consumers expect more from retailers. A lot more.
Too Many Tech Partners? Retailers, Time to Consolidate IT Vendors
America’s top-tier retailers are making technology investments a big priority to fuel growth. But with each new vendor relationship, retailers also open the door to logistical challenges and confusion.
4 Digital Workplace Tech Snags Frustrating Your Employees
While companies continue to offer popular remote and hybrid work models, poor technology could be chipping away at the employee experience with every error message.
Better Tech, Happier Teams
It was a long time coming, but well worth the wait: our first Advisor Day at Compucom since the pandemic!
In an exciting in-person meeting of the minds — attended by experts from some of the leading analyst firms in the industry — we explored how the digital workplace has changed, why the employee technology experience is so critical, and how we’re optimizing the experience to help customers succeed.
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