Compucom

While companies continue to offer popular remote and hybrid work models, poor technology could be chipping away at the employee experience with every error message.

That’s according to the results of our 2022 Workforce and Tech Experience Survey, which asked remote and hybrid workers to get detailed about how tech affects their experience at work.

What’s causing the biggest headaches, and how can employers turn things around? Some takeaways from our results:

Workplace Tech is Slowing Employees Down

Annoying time-wasters topped the list. In our survey, employees complained of slow websites (35%) and being interrupted by restarting the computer (28%), a task which can take anywhere from a few seconds to several minutes depending on device age.

When employees need help, traditional support models could be causing slowdowns. Why wait for a dispatched agent, when remote resolution can solve the problem faster?

Instead of a one-size-fits-all approach, we recommend businesses offer support through several channels and let employees choose. Aim for self-sufficiency for most tasks, while also enabling access to helpful support wherever and whenever it’s needed.

Corporate Tech is Too Old

The older the device, the worse the experience. Yet more than a quarter of enterprise respondents said the technology they use for work is at least five years old.

Some people may upgrade their own smartphones two or three times in the time it takes to get a routine upgrade from work (if that happens at all).

Workforce Tech Survey Social Graphics Personal TechUnsurprisingly, nearly half of people who use company-provided tech (48%) say their tech at home is better — and two-thirds of enterprise employees say they’ve switched to personal devices to compensate for outdated tech.

It makes sense: why struggle on a clunky older system when your newer smartphone can handle the task just as well?

While BYOD policies are popular among younger and more tech-savvy employees, it also opens the door to more significant cybersecurity risks.

Consider working with a managed IT services provider who can help secure the network and upgrade your technology at the same time.

Want to know more? Ask us how Compucom can manage your post-pandemic infrastructure updates and device refreshes.

Making it Difficult to Work From Anywhere

Some workers also struggle when switching between in-office and remote work. More than a quarter of survey respondents (26%) say it’s difficult to access resources when working from home — such as app libraries or internal sites that require connecting to the company’s network.

That’s a problem if businesses want to prioritize flexible work.

For a successful hybrid workplace, we encourage leaders to focus on delivering consistent and equitable digital employee experiences, regardless of location.

Not Investing in Employee Experience

The most cited problems aren’t even that complex — yet they add up to more than an hour and a half of lost productivity and an average of 20 interruptions a week.

As Compucom CMO Heather Lockhart explains, “employee experience is directly correlated to customer experience. A good employee experience usually translates to a better overall customer experience.” And vice versa.

As employers compete to attract and retain the best talent in 2023, technology investment will be a key differentiator.

The good news: the top IT frustrations are solvable with a good partner, and a plan. Compucom is ready to optimize the employee experience for our customers, providing the right end-to-end capabilities and support required to enable effective hybrid work.